FAQ: Gryphon: Secure WiFi Router to Protect the Connected Family
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will Gryphon work in the UK?

Yes. It will work in the UK. Gryphon will be CE certified prior to shipping. Last updated: Tue, Oct 18 2016 3:18 pm EDT

What if I already have an ATT UVerse or Time Warner modem from my provider? How will it work?

Gryphon can plug into the LAN port of the modem from your provider. Then connect all your devices to the Gryphon WiFi. You can optionally turn off the WiFi from your provider if it’s a combined modem/WiFi (check with your provider). If it’s a separate unit, you can return the WiFi to the provider and save on the rental cost. Last updated: Tue, Oct 18 2016 5:48 pm EDT

Will Gryphon continue to work without Whole House Malware Filtering?

Yes. Whole House Malware Filtering is great to provide an additional peace of mind for all the connected devices, but Gryphon will continue to work as an awesome WiFi router with simple to use parents controls without it. Last updated: Fri, Nov 11 2016 5:06 am EST

How is Gryphon different from Disney Circle?

We love Circle and what it’s doing to help protect kids on the internet. It may be the right solution for some. One of the drawbacks is it’s use of a protocol called ARP spoofing that can severely slow down the home network. Also, it may not work with some of the routers, making it difficult to install and use. Gryphon provides a simple to use solution in a single WiFi router while also having super-fast wifi performance with 6 high powered antennas. Through the app, we made it simple to do real time control from anywhere and guide the parent using CrowdRanking. Last updated: Mon, Oct 31 2016 2:32 am EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: January 2018

Thanks for your overwhelming support. Unfortunately, we had some delays with our manufacturing, but we are making our last push to get the product shipped by Jan 2018. Check our Facebook page for more updates. www.facebook.com/gryphonsocial.

Last Updated At: 12/07/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

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After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

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When will my order be shipped, charged or locked?

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I completed the survey, but haven't received my rewards yet. When will they arrive?

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